“The realisation that the customer has a choice, is an innovation in relation to current thinking”, explains Looman. “Currently, everything is about speed, but is this always necessary? Naturally, we always fulfil the customer’s wishes, but the focus on speed sometimes means that the trucks can not always be optimally loaded. Not every shipment is ‘urgent’, and we want to draw particular attention to this with the ECOservice.
The flexible transit time offers the possibility to further optimise the load factor of trucks. Moreover, this gives us the opportunity to select the most suitable modality from rail, road, water or a combination of these modalities.”